Privacy Policy

1. Introduction

SmartFlow AI ("we," "our," or "us") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI business automation services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, company name)
• Account credentials (username and password)
• Billing information (payment details, billing address)
• Profile information (job title, department, industry)
• User preferences and settings
• Communication history with our company

2.2 Usage Data

We automatically collect usage data when you interact with our services, including:

• IP address and device information
• Browser type and version
• Pages visited and features used
• Time spent on pages and interaction data
• Referring websites or sources
• Geographic location information

2.3 Information Collected through Tracking Technologies

We use various tracking technologies to collect and store information, including:

• Cookies (first-party and third-party)
• Web beacons and tracking pixels
• Local storage and similar technologies

2.4 Google Ads and Bing Ads Data Collection

We use Google Ads and Bing Ads to deliver targeted advertisements across the internet. These services collect information about your interactions with our website and advertisements:

• Ad impressions, clicks, and conversions
• Website interaction after clicking an ad
• Demographic and interest information
• Remarketing data for personalized advertising

Google and Bing may use cookies to track your activity and combine this information with data they collect from other websites and services. For more information on how these platforms handle your data, please review Google's Privacy Policy and Microsoft's Privacy Statement.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing transactions and billing
• Personalizing and improving user experience
• Communicating with you about our services, updates, and promotions
• Responding to your inquiries and providing customer support
• Analyzing usage patterns and optimizing our website and services
• Protecting against fraud, unauthorized transactions, and other liabilities
• Complying with legal obligations
• Marketing our products and services to you based on your interests and interactions

4. Disclosure of Your Information

We may share your information with the following parties:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud infrastructure providers
• Payment processors
• Customer support services
• Analytics providers
• Marketing and advertising partners

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court orders, government requests).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may disclose your information to any other third party with your prior consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data security and privacy
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access and receive a copy of your personal information
• Right to correct inaccurate or incomplete information
• Right to delete your personal information under certain circumstances
• Right to restrict or object to processing of your personal information
• Right to data portability
• Right to withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We have implemented appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy, including standard contractual clauses approved by relevant supervisory authorities where required.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 16, we will promptly delete such information from our systems.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically for any changes.

If we make significant changes to this Privacy Policy that materially affect how we use your personal information, we will make reasonable efforts to notify you directly, such as sending an email or providing a notice on our website.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]