Refunds Policy

1. Overview

Thank you for choosing SmartFlow AI for your business automation needs. We are committed to providing high-quality AI-powered solutions that meet your expectations. This Refunds Policy outlines our procedures and guidelines regarding refunds for our services and subscriptions.

By purchasing or subscribing to any of our services, you agree to the terms of this Refunds Policy. Please read this policy carefully before making a purchase.

2. Subscription Services

2.1 Free Trial Period

Some of our subscription plans offer a free trial period. If you cancel your subscription during the free trial period, you will not be charged, and no refund will be necessary.

2.2 Subscription Cancellations

You may cancel your subscription at any time by accessing your account settings or contacting our customer support team. When you cancel a subscription:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for subsequent billing periods
• No refunds will be issued for the current billing period or for any unused portion of your subscription

2.3 Subscription Downgrades

If you downgrade your subscription plan, the change will take effect at the beginning of the next billing period. No partial refunds will be issued for the remainder of the current billing period.

3. Refund Eligibility

We offer refunds for our subscription services under specific circumstances:

3.1 Technical Issues

If you experience significant technical issues that prevent you from using our services, and our support team is unable to resolve these issues within a reasonable time frame, you may be eligible for a partial or full refund. The refund amount will be determined based on the extent and duration of the service disruption.

3.2 Billing Errors

If you believe you have been incorrectly billed or charged multiple times for the same service, please contact our customer support team. If we confirm a billing error has occurred, we will issue a refund for the incorrect or duplicate charges.

3.3 Service Discontinuation

If we discontinue a service or feature for which you have prepaid, we will provide a prorated refund for the unused portion of your subscription.

3.4 Special Circumstances

We may consider refund requests in other special circumstances on a case-by-case basis. Please contact our customer support team with the details of your situation, and we will review your request.

4. Non-Refundable Items

The following purchases are generally non-refundable:

• Custom implementation services and solutions
• Training and consulting services that have been delivered
• Subscription fees for current or past billing periods
• Add-on features or one-time purchases
• Setup or onboarding fees

5. Refund Process

5.1 Requesting a Refund

To request a refund, please contact our customer support team at [email protected] with the following information:

• Your account email address or user ID
• Date of purchase or subscription start date
• Reason for requesting a refund
• Any relevant documentation or screenshots

5.2 Review Process

We will review your refund request within 5 business days. During this review, we may contact you for additional information or clarification.

5.3 Refund Approval and Processing

If your refund request is approved:

• Refunds will be processed using the original payment method used for the purchase
• Processing time typically takes 5-10 business days, depending on your payment provider
• You will receive an email confirmation once the refund has been processed

Please note that your financial institution's policies may affect when the refunded amount appears in your account.

6. Currency and Payment Methods

Refunds will be issued in the same currency as the original payment. If exchange rates apply due to currency fluctuations, the refunded amount may differ from the original payment amount.

For different payment methods:

• Credit/Debit Cards: Refunds typically take 5-10 business days to process
• PayPal: Refunds typically appear in your PayPal account within 3-5 business days
• Bank Transfers: Refunds may take up to 10-15 business days to process

7. Enterprise and Custom Solutions

For enterprise customers with custom solutions or negotiated contracts, refund terms may differ from this general policy. Please refer to your specific contract or agreement for the applicable refund terms.

Enterprise customers should contact their designated account manager to discuss any billing or refund concerns.

8. Legal Compliance

This Refunds Policy does not affect any statutory rights you may have under applicable consumer protection laws. If any part of this policy conflicts with applicable laws, those legal requirements will take precedence.

In some jurisdictions, you may be entitled to a withdrawal period during which you can cancel a purchase without penalty. We will comply with all applicable legal requirements regarding such withdrawal rights.

9. Policy Changes

We reserve the right to modify this Refunds Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates.

For significant changes to the policy, we may notify you directly via the email address associated with your account or through a notice on our website.

10. Contact Information

If you have any questions or concerns about our Refunds Policy, please contact us at:

Email: [email protected]

For refund requests specifically, please contact: [email protected]

We aim to respond to all inquiries within 2 business days.